At Puffin Sauna we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. 

 

Who we are

Puffin Sauna is a sole trader operation. Our website is www.puffinsauna.co.uk.

 

How we collect your data

1. Direct information

We collect information that is provided to us directly by you, for example when you:

• Make a booking

• Sign up to our email newsletter

• Complete a survey or enter a competition

• Communicate with us by phone, email or letter

 

2. Indirect information

We collect information about the services you use and how you use them, for example when you:

• Visit our website

• View and interact with our emails, advertisements, and social media content

 

3. Information from third parties

We may also receive information about you from third parties, for example when you:

• Follow our social media channels (subject to your privacy settings on those channels)

• Enter a competition run on a partner website (and agree to the sharing of your information with us)

 

What data we collect

We may collect, store, and use the following personal information about you:

• Personal details (name, title, gender, and date of birth)

• Contact details (email address, phone number, and postal address) and contact preferences

• Current and previous activities with Puffin Sauna, such as sauna bookings and event attendance

• Feedback submitted related to Puffin Sauna’s services, and responses to our surveys

• Participation in a competition operated by us or one of our partners

• Financial information: credit card or other payment information (we only store this for as long as we need to process payment) and billing address

• Images or videos captured with your consent at Puffin Sauna

 

In addition to the above, when you visit one of our websites we use cookies to improve your experience and personalise the services you receive.

 

We only collect special category data (includes information regarding health, race, religious beliefs and political opinions) in limited cases, and where there is a clear reason for doing so, such as in relation to accessibility or recording accidents.

 

How we use your data

We use the data we collect to provide you with products and services we offer. We also use data to communicate with you about our activities and events. We only use your information if we have legal grounds to do so which might be for any of the following reasons: 

• You gave us consent 

• It is necessary for our legitimate interest 

• It is necessary for us to perform a contract with you 

• We have a legal or regulatory obligation to do so 

 

If at any time you do not wish us to hold your information, please refer to the end of this notice which outlines how you can contact us to change your preferences.  

 

Your personal data may be used by (or on behalf of) us for any of the following purposes: 

• To process and manage your bookings

• To communicate with you regarding your bookings

• To process payments

• To improve our services and customer experience

• To send you marketing communications, if you have opted in to receive them

• To comply with legal obligations

 

Third party providers

We may share some of your personal information with our external data processor, to carry out work on our behalf. Examples of such data processors include: 

• Acuity Scheduling – booking system 

• Meta – social media platforms for advertising communications  

 

Wherever we use a third party provider to process data we undertake to ensure the provider has its own security and privacy measures in place and is fully compliant with data protection legislation. 

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf. 

We recommend that you read third party providers’ own privacy policies so you can understand the manner in which your personal information will be handled. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. 

 

Our website

Our website (www.puffinsauna.co.uk) does not automatically capture or store personal information, other than logging the user's IP address and session info such as the duration of the visit and the type of browser used. This is recognised by our web server and is only used for system administration and to provide statistics which we use to evaluate use of the site. 

 

Cookies 

Cookies are files that store information on your hard drive or browser which means our web server can recognise that you have visited our website before. Cookies store your preferences and can make using our website easier. If you prefer not to receive cookies, you can adjust your browser to refuse cookies or to warn you of when cookies are being used. Disabling cookies may affect your experience of using our website. 

 

Analytics 

We collect anonymous statistics about how our website is being used in order to understand how people use our online services so we can improve them and make them more relevant to our users. We use Google Analytics to do this. For further information on the way Google Analytics uses cookies, click here. 

 

Our commitment to your privacy

We are committed to protecting the rights and freedoms of contacts with respect to the processing of their personal data, and to collecting and storing this data in line with the requirements of the Data Protection Act 1998 (DPA) and General Data Protection Regulations (2018).  

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We will only collect personal data which is directly necessary and appropriate for the fulfilment of the organisation’s needs. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. 

We will retain personal information only for as long as it is necessary for the fulfilment of our legitimate purposes and for no longer than it is required, at which point it will be securely destroyed. 

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How to contact us

If you have any queries about our privacy notice, would like to make a complaint or request regarding your individual personal data (known as a subject access request), or opt out of any or all of our communications, please get in touch via email at puffinsauna@gmail.com.